Legal and Regulatory | Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how Kleos Health Inc. (“Kleos”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit our websites, contact us, attend our events or training, receive our communications, or buy from us. Kleos serves clinics and licensed professionals in Canada and the United States.
1. Accountability
Kleos is responsible for the personal information under its control, including information transferred to service providers. We comply with the Personal Information Protection and Electronic Documents Act (Canada) and, where they apply, the Personal Information Protection Acts of British Columbia and Alberta, Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25), and the privacy laws of US states where they apply to us. Our Privacy Officer, who is also the person in charge of the protection of personal information for the purposes of Quebec law, is our Chief Executive Officer. Contact details are in section 13.
2. Information we collect
Contact and business details: name, title, clinic or company name, business address, email address, telephone number, and professional licence, registration or practice details.
Order and account details: products ordered, quotations, invoices, shipping and billing information, signed order forms and authorizations, payment status and correspondence. Card payments are processed by our payment processor; Kleos does not store full card numbers.
Communications: messages, form submissions, event and training registrations, attendance, and your communication preferences.
Website and device data: IP address, browser and device type, pages viewed, referring pages, and similar data collected through cookies and analytics tools, subject to your cookie choices.
We do not ask for, and you should not send us, information about your patients or clients. If such information is sent to us in error, we will delete it as soon as practicable.
3. How we use information
To respond to inquiries, provide quotations, process and ship orders, collect payment and provide customer support.
To verify that customers are licensed professionals or businesses, which is a condition of purchasing our products.
To provide product training and information, and to invite you to events.
To send marketing communications where you have consented or where the law otherwise permits. You can unsubscribe at any time.
To operate, secure and improve our websites and services, prevent fraud, enforce our terms and policies, and resolve disputes, including payment disputes.
To meet legal, regulatory, tax, accounting and product-safety obligations, including product traceability, complaint handling and recalls.
4. Consent
We collect, use and disclose personal information with your consent, except where the law permits or requires otherwise. When you provide information for a purpose, such as placing an order, you consent to its use for that purpose and for purposes reasonably related to it. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may mean we cannot supply certain products or services.
5. Commercial electronic messages
We send commercial electronic messages only with your express or implied consent as permitted by Canada’s Anti-Spam Legislation and, for US recipients, in compliance with the CAN-SPAM Act. Every marketing email identifies Kleos, includes our contact information and a working unsubscribe mechanism, and unsubscribe requests are processed within 10 business days.
6. Cookies and analytics
Our websites use cookies and similar technologies for essential functions, analytics and, with your consent where required, marketing. A cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time through the cookie settings link on our websites or your browser settings. Declining non-essential cookies does not affect your ability to use our websites.
7. When we disclose information
We do not sell personal information, and we do not share it for cross-context behavioural advertising. We disclose it only:
To service providers acting on our behalf, such as payment processing, shipping and logistics, website hosting, email, customer relationship management, accounting, e-signature and analytics providers. They may use the information only to provide services to Kleos and must protect it under contract.
To manufacturers, carriers or regulators where required for product traceability, safety, recalls, adverse-event or complaint handling, or regulatory compliance.
To payment processors, card issuers and banks in connection with payment processing, fraud prevention and the resolution of payment disputes.
To professional advisers, such as lawyers, accountants and insurers, under duties of confidentiality.
In connection with a sale, merger, financing or reorganization of our business, under confidentiality obligations, to the extent permitted by law.
Where required or permitted by law, including to respond to lawful requests from public authorities, or to protect our rights, property or safety or those of others.
8. Transfers outside your province or country
Some of our service providers store or process information in the United States or other countries. Personal information held outside Canada, or outside Quebec, is subject to the laws of the jurisdiction where it is held and may be accessible to the courts, law-enforcement and national-security authorities there. Before transferring personal information outside Quebec or Canada, we assess whether it will receive adequate protection, including by contract, in accordance with applicable law.
9. Retention
We keep personal information only as long as needed for the purposes described above and to meet our legal obligations. Transaction, tax and product-traceability records are generally kept for at least seven years. When information is no longer needed, we securely destroy or anonymize it.
10. Security
We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including access controls, encryption in transit, and contractual obligations on service providers. No method of transmission or storage is completely secure. If a privacy incident creates a real risk of significant harm or serious injury, we will notify the affected individuals and the relevant privacy regulators as the law requires, and keep a record of the incident.
11. Your rights
You may request access to the personal information we hold about you, ask that it be corrected, or withdraw your consent. Depending on where you live, you may also have the right to request deletion, to receive your information in a structured, commonly used format, to object to or restrict certain processing, to opt out of targeted advertising or profiling, and to be informed of automated decision-making. Residents of Quebec have the rights set out in Quebec’s private-sector privacy law. Residents of certain US states, including California, have the rights set out in their state privacy laws, and we do not discriminate against anyone for exercising those rights.
To make a request, contact our Privacy Officer using the details in section 13. We may need to verify your identity. An authorized agent may make a request for you where the law allows. We will respond within 30 days, or within the time the applicable law requires, and will explain any refusal and how you may challenge it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, the privacy commissioner of your province, or the privacy regulator or attorney general of your state.
12. Children
Our websites and products are intended for businesses and licensed professionals, not for children. We do not knowingly collect personal information from anyone under 18, and we will delete any such information we learn we have collected.
13. Privacy Officer and contact
Privacy Officer (Chief Executive Officer), Kleos Health Inc.
Suite 2505 – 1177 West Hastings Street, Vancouver, British Columbia V6E 2L3, Canada
support@kleoshealthcare.com (subject line: Privacy) · +1 (604) 353-5582
14. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page, and where the law requires, we will notify you or seek your consent.
Related legal documents: Terms and Conditions of Sale · Refund and Returns Policy · Privacy Policy · Website Terms of Use · Product Use and Regulatory Notice · Version française